Refund policy

Returns & Refunds

Product returning

Product returns may take 14-30 working days from the date we receive your order. If your return involves a damaged, incorrect, or defective item, we may request photographs or video evidence to assess the issue before authorizing the return.

Please note that returns submitted after the 7-day window may unfortunately not be processed. All return requests must be approved before sending any items back. Do not return products directly to the manufacturer.

Handling and Restocking Fee

For returns due to change of mind, a 45% handling and restocking fee will be deducted from the refund amount. This fee helps cover inspection, repackaging, and processing costs.

Refund Processing

Refunds will be processed within 30 business days of receiving and inspecting the returned product.
Refunds will be issued to the original payment method used at checkout.
The original delivery fee is non-refundable for returns due to change of mind.

Order Modifications and Cancellations

We offer a 24-hour window to cancel or modify your order before it enters our fulfillment process. If your order has not yet been processed, please contact us at joysizastore@gmail.com as soon as possible.

Product-Specific Return Conditions

Electronics: All accessories, manuals, and original packaging must be included. Customers must remove all personal data and reset devices to factory settings before return.